Refund Policy

Last updated: [Month Day, Year]

Thank you for shopping with [Your Website Name]. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.

1. Returns

You have [X] days (usually 14 or 30 days) from the date you receive your item to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging, including any tags, manuals, or accessories.
- Accompanied by proof of purchase (order number or receipt).

Note: Certain types of items such as personalized or custom-made watches cannot be returned unless defective or damaged.

2. Return Process

To initiate a return, please contact us at [your email address].
Include your order number, reason for return, and any relevant photos (if applicable).
Once your return is approved, we will provide you with the return shipping address and instructions.

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
We recommend using a trackable shipping method — we are not responsible for items lost in return transit.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5–10 business days to your original payment method.
Shipping charges (if any) are non-refundable.

4. Exchanges

If you received a defective or damaged product, we’re happy to replace it at no extra cost. Please contact us within [X] days of delivery with your order number and photos of the issue.

5. Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account or payment method again.
Contact your credit card company — it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at [your email address].

6. Contact Us

For questions about returns or refunds, please contact:
📧 Email: [your email address]
📞 Phone: [your phone number]
📍 Address: [your business address]